Maior encontrode Customer Experience

CX Summit is a premium executive forum dedicated to leaders shaping the future of customer experience. It brings together senior decision-makers from across industries to address how organisations can design meaningful customer experiences, scale impact through intelligent technologies, and lead transformation with accountability and trust.

CX Summit is not a trade show or a tactical conference. It is a leadership-level platform for strategic dialogue, peer exchange and real-world insight. The real question is no longer whether to adopt AI, but how leaders guide its use to create value, trust and long-term advantage.

Lab Experience, Forbes Portugal and Jornal Económico are teaming up again in 2026 to organise the top CX event in the country, gathering speakers and guests from all over the world. Live streaming supported by Jornal Económico.